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Service Roundtable Founders

The strength of an organization like the Service Roundtable is ultimately, the members of the organization.

The membership starts with the founding members. The caliber of the founders will give you a good idea about the caliber of the organization. Few contractor groups start with an all-star team like the one behind the Service Roundtable.

Not every founder is an HVAC or plumbing contractor. Some are contractors. Some are professional angel investors, who think the nation needs an organization like the Service Roundtable and believe the program and team behind the Service Roundtable practically guarantees success. Every founder is an investor in Service Nation Inc., the Service Roundtable’s parent organization. Every founder believed in the program enough to make a personal financial commitment.

For various reasons, some founders are silent about their role. On the following pages are short bios about those that are not. Prepare to be impressed. Included in this group are a number of leaders in the world of contracting, including several past national chairpeople of major trade associations and alliance, consolidator, and franchise executives, founders, and board members.

Included are contractors that built up wildly successful businesses and sold them to consolidators.

Included are some of the nation’s leading independent contractors. Included are multi- location contractors.

Included are contractors that have been named as national contractor of the year by multiple organizations.

Included are contractors that have been named as the best contractors to work for in their industries.

They come from coast to coast and states in between. They represent the best and the brightest service contractors. They support the service trades through a number of organizations, often holding leadership positions. They support their communities in a similar fashion. They sincerely want to help the industry through the Service Roundtable, but they also want the Service Roundtable to help their companies become even bigger and more profitable.

When you join the Service Roundtable, you are not only affiliating with the best talent in service contracting.

You are also affiliating with top consultants from outside the industry that play on the cutting edge of technology and will help the Service Roundtable get early opportunities for exciting, new technologies that will give you a competitive advantage. It takes too long and costs too much for some technology to filter through manufacturers. It’s time contractors took control of that, along with everything else.

Founders

Bill Anderson
lbaac@aol.com
LBA Air Conditioning, Heating and Plumbing
Kansas City, Kansas
(913) 268-6822

Air Conditioning Contractors of America
Ernst and Young Kansas/Western Missouri Entrepreneur of the Year Finalist
Excellence Mix Group

Pete Arvan
petea@servicemanager.com
Suburban Propane
Syracuse, New York

Callahan/Roach Product & Publications (Past President)
GroupMAC (Past Midwest Regional President)
United Service Alliance (Past President )

Mitchell Cropp¹
mcropp@croppmetcalfe.com
Cropp-Metcalfe Air Conditioning & Heating
Alexandria, Virginia
Rockville, Maryland
College Park, Maryland
(703) 698-8855

Air Conditioning Contractors of America (Past President of ACCA National, Past President of the National Capital, Chairman of the Industry Relations Committee)
Air Conditioning, Heating & Refrigeration News (Best Contractor to Work For)
Alliance for fair Utility Competition (Past President)
Arthur Anderson and Washington Business Journal Fast Track Award
Carrier Corporation (Distinguished Dealer, Outstanding Carrier Dealer)
Excellence Alliance (Past Member of the Board of Directors)
Excellence Alliance (Residential Contractor of the Year, Member of the Year, Jim Norris Visionary Award)
Lake Ridge Baptist Church (Trustee)
Metro Washington Heat Pump Association (Past President)
Plumbing and Mechanical Professionals of Virginia (Vice President)
Plumbing, Mechanical Professionals of Virginia (Mechanical Contractor of the Year)
Prince William County Vocational Education Advisory Council
Service Nation (Board of Directors)
Southern Financial Bank (Advisory Board)
The Air Conditioning and Refrigeration Institute (Special Recognition Award)
Virginia Jaycees (Life Time Member)
Woodbridge High School (Advisory Committee for School Base Management)
Woodbridge Jaycees (Past President)
Woodbridge Lions Club (Past President.

Scott Deming
sdeming@rci-llc.com
RCI
Syracuse, New York

CNY Business Journal’s "Most Inspiring Company"

Mike Hajduk¹
mikeh@servicemanager.com
Callahan Roach Products & Publications
Arlington, Texas
(817) 459-4500

Excellence Alliance (Former Executive Vice President)
Service Nation (Board of Directors)

David Heimer1
David.Heimer@ServiceRoundtable.com
Service Roundtable
Grapevine, Texas

Chief Operating Officer, Service Roundtable and Service Nation
Vice President, Products and Technology, Trinity Workplace Learning
Director, Information Technology, Air System Components
Manager, Database Systems, Lennox International Inc.
Chairman, Richardson Public Library Board
Management Board Member, Richardson YMCA
President, Lennox Management Club

Randall Hilton
randall@randallhilton.com
The Service Roundtable
Flower Mound, Texas
(817) 834-1963

UpFrontPricing.com (Owner)
Columnist - Plumbing & Mechanical Magazine

Louis Hobaica
lhobaica@hobaica.com
Hobaica’s Refrigeration Company
Phoenix, Arizona
(602) 995-0387

Air Conditioning Contractors of America
Air Conditioning Contractors of Arizona (Chairman of Arizona Education Committee)
Better Business Bureau
Blue Energy Institute
Electric League
Heat Pump Council of Arizona
Refrigeration Service Engineers Society

Paul Hobaica
phobaica@hobaica.com
Hobaica’s Refrigeration Company
Phoenix, Arizona
(602) 995-0387

Air Conditioning Contractors of America
Air Conditioning Contractors of Arizona (President)
Better Business Bureau
Blue Energy Institute (President)
Electric League
Heat Pump Council of Arizona
Refrigeration Service Engineers Society (President of Central Arizona Chapter)

Gib Hoxie
ghoxie@earthlink.net
The Pacific Group
Palos Verdes, California
(310) 375-3096

CraniaMania (Advisory Board)
Pictage (Advisory Board)
Portable Computing and Communications Association (Past Member of the Board of Directors)
President, Tech Coast Angels of Orange County
Recording For The Blind And Dyslexic (Past Member of the Board of Directors)
Service Nation (Board of Directors)
Tech Coast Angels

Stan Johnson
shac3@swbell.net
Stan’s Heating and Air Conditioning
Austin, Texas
(512) 929-9393

Air Conditioning Contractors of America (Vice Chairman of ACCA National, Founding Member of the Austin Chapter, Past President of the Austin Chapter)
Carrier Corporation (Carrier Leadership Dealer, Regional Puron Sales Leader)
David Weekley Homes (Special Recognition Award)
Del Webb’s Sun City Texas Communities (Outstanding Trade Contractor)
Excellence Alliance (Outstanding Residential Contractor)
Hyde Park Baptist Church (Vice President of the Lewis Timberlake Sunday School Class)
State of Texas (Consultant for creation of the Texas Air Conditioning License)
Texas Air Conditioning Contractors Association (Founding Member and Past President)
Texas Association of Builders (Past Chairman of the Energy Committee, Past Chairman of the Membership Committee, Largest One Year Growth Award)
Texas Capitol Area Builders Association (Board of Directors, past Vice President)

Raulee Marcus
rauleem@aol.com
Pinnacle Management Consultants
Hermosa Beach, California
(310) 374-5666

Tech Coast Angels, Orange County Network Executive Committee
CEO, SpongeTech, Inc.
Director, Next Estate Communications
Director, Keepsake Quilting
Director, Los Angeles Crafts and Folk Art Museum
Director, Forum for Women Entreprenuers
Director, Harvard Business School Association of Southern California
Past senior management positions with Neutrogena and Colgate-Palmolive
Past consultant to the governments of India and the People’s Republic of China

Matt Michel¹
matt.michel@serviceroundtable.com
Service Roundtable
Flower Mound, Texas

CEO & President, Service Nation and Service Roundtable
ACCA's "Make Your Own Seminar" Marketing "Expert"
Author, “Never Lose A Customer”
Contracting Business (Editorial Advisory Board)
Contributing Writer - Contracting Canada, Plumbing & Mechanical, PHC Profit Report, Reeves Journal, and others
Columnist - Contracting Business Magazine
Creator and author of the American Comfort Survey™ (The American Comfort Survey™ is trademarked to Decision Analyst, Inc.)
Initiator of the NATE Certified Technician Competition
Developed the first solid state control system for a thermal energy storage system
Developed the primary marketing system used by five national service franchise companies and one national consolidator
Founded an international contractor franchise organization and grew it to a #233 ranking in the Franchise 500 in less than three years
HVAC Comfortech - Top Rated Speaker
Lennox Corporate Management Club (Past President)
Marketing consultant to over three dozen leading plumbing and air conditioning related organizations, including A.O. Smith, ACCA, AGA Labs, Aire Serv, Alabama Power, Amana, Armstrong, Blue Dot, Contracting Business Magazine, Contractors 2000, Department of Energy, Encompass/GroupMAC, EPA Energy Star, Excellence Alliance, Fedders, Florida Power, Gas Research Institute, General Heating, Heat-Timer, Carrier/ICP, Contracting Business, DESA, Invensys/Maple Chase, Mestex, Microclimates, Moen, NATE, Notifact, Oklahoma Natural Gas, PAMCANI, PGE, PHCC, Retrotec, SCAHACC, Sears Heating & Cooling, Selkirk, Titus, Trane, York, and others
National Comfort Institute (Advisory Board)
North American Technician Excellence (NATE) Program (Board of Trustees)
Publisher, Comanche Marketing
Thermal Storage Applications Research Center (Past Member, National Advisory Board)
Tomkins Industries “Innovator” Award
Universal Academy (Past Member, Board of Directors)
Universal Technical Institute (Past Member, Curriculum Advisory Board)
HVAC Comfortech (Advisory Board)

Jim Nicholas
baytemp2@gte.net Bay Temperature Control
Baytown, Texas
(281) 421-2665

Air Conditioning Contractors of America (Past President of ACCA National and twice Past President of the Greater Houston Chapter)
Air Conditioning Contractors of America Safety Award Winner (twice)
Air Conditioning Hall of Fame of Greater Houston
Better Business Bureau
Chambers County Chamber of Commerce
Hispanic Chamber Of Commerce
Indoor Air Quality Association of Texas
Kiwanis Club of Baytown (President)
Texas Air Conditioning Contractors Association (Past President)

Tom Quatroni¹
quatroni@worldnet.att.net
Expert Services
Port Chester, New York
(914) 741-6272

American Society for Sanitary Engineering
American Society of Professional Engineers
New Pelham Art Center (Founder & Board Member Emeritus)
New York State Board of Cooperative Education Services Vocational Industrial Clubs of America competition (HVAC Judge)
Pelham Fire Department (Past First Deputy Chief)
Refrigeration Service Engineers Society
Rotary International (Past Local President, Paul Harris Fellow)

Lee Rosenberg¹
lrosen3565@aol.com
lee.rosenberg@serviceroundtable.com
Service Roundtable
San Antonio, Texas
Rosenberg Indoor Comfort
San Antonio, Texas
(210) 798-8006

Air Conditioning Contractors of America (Past Chairman of ACCA National, Past President of ACCA San Antonio)
CPS Energy - San Antonio, Texas - Past Member - Citizens Advisory Committee
Contracting Business Magazine (Member Editorial Advisory Board)
Service Nation (Chairman of the Board)
Past Member St. Phillips College Air Conditioning Advisory Committee
Member - Everest Institute - Advisory Board
Member - Contractor Advisory Board - Equiguard, Inc.
Temple Beth-El (Past President)
Texas Air Conditioning Contractors Association (Past Member of the Board of Directors)
Texas Department of Licensing and Regulation (Past Chairman of The Air Conditioning and Refrigeration Contractors Advisory Board)
Member - Contractor Advisory Board - Emerson Climate Technologies

Steve Saunders¹
steve@tempoair.com
Tempo Air
Irving, Texas
(972) 579-2014

Air Conditioning Contractors of America (National Residential Contractor of the year)
Air Conditioning Heating & Refrigeration News (Best Contractor to Work For)
Carrier National Distinguished Dealer
Contracting Business Magazine's National Residential Contractor of the Year
Excellence Alliance (Contractor of the Year)
National Association of Women In Construction
Service Nation (Board of Directors)
Texas Award For Performance Excellence
Finalist (Texas Baldridge Award)

Jimmy Shafer
Jimmy@ShaferServices.com
Shafer Services
San Antonio, Texas
(210) 227-8358

Air Conditioning Contractors of America
Backflow Prevention Association
Nexstar
Plumbing Heating Cooling Contractors (Board of Directors for the San Antonio Chapter & Past Member of the Board of Directors for the State Association)

Kevin Shaw
kevin@kevinshawplumbing.com
Kevin Shaw Plumbing, Inc.
Monrovia, California
(626) 359-1864

Christian Business Men’s Committee
Contractors 2000 (Top 10 Financial Performer, Best Newsletter, Best Television Commercial)
Monrovia Chamber of Commerce
Plumbing Heating Cooling Contractors (Past President of Greater Los Angeles Area Chapter)

Ron Smith¹
ronlsmith@comcast.net
Ron Smith Consulting
Franklin, Tennessee
(615) 791-3534

Contracting Business Magazine’s HVAC Hall of Fame (one of only twenty-six people)
Founder, Modern Air Conditioning, Ft Meyers, Florida -- Ron grew Modern Air from a one man shop into a $15 million operation in 1986, when he sold it
Owned, operated, and sold contracting companies in Baton Rouge, Louisiana, Venice, Florida and Ocala, Florida
Founder, Service America, based in Atlanta, GA, the first national HVAC franchiser and predecessor to virtually all contractor improvement groups; growing the firm to 110 franchisees in less than 4 years, before selling it to a publicly traded Swiss corporation (Service America was later purchased by Roto-Rooter)
Founder, Ron Smith & Associates, an HVAC exclusive consulting company based in Roswell, GA. RS&A, and sold it to Service Experts in 1997, which was later purchased by Lennox Industries
Former Chief Operating Officer, Service Experts
Current an industry consultant as an individual, specializing in turnaround situations
Florida Construction Industry Licensing Board, Past Member
Florida Governor’s Conference on Small Business, Past Member
Free Enterprise Citizen of the Year in Ft. Myers/Lee County, Florida
Harvard Business School’s Executive Education Program, Managing Organizational Effectiveness Editorial Advisory Board, Contracting Business magazine
Board of Directors of Spiro International S.A. in Friborg, Switzerland, Past Member
Advisory Board for North Carolina National Bank in Ft. Myers, Florida, Past Member
Advisory Board for Roto-Rooter/Service America in Boca Raton, Florida, Past MemberArea coordinator, South Florida youth drug abuse program
Past Chair large church construction project in Ft. Myers, Florida
Church mission work in Warsaw, Poland
Church Sunday school outreach leader

Larry Taylor¹
larryt@airrite.com
Air Rite Air Conditioning
Fort Worth, Texas
(817) 921-0229

Contracting Business Magazine’s 2004 National Residential Contractor of the Year
Air Conditioning Contractors of America (Past President of ACCA National, Member of the Board of Directors and Executive Committee)
Texas Air Conditioning Contractors Association (Past President)
Air Conditioning Contractors Association of Tarrant County (Past President)
Building Owners & Managers Association of Fort Worth (Past President)
Apartment Association of Tarrant County (Board of Directors)
National Association Remodelers Industry (Board of Directors)
Associated General Contractors
Tarrant County Junior College (HVAC Advisory Council)
NorthLake Community College (HVAC Advisory Council)
Texas State Technical Institute (Industry AdvisoryCouncil)
Building Trades Joint Advisory Committee
Skyline Career Development Center-Dallas
Dallas Mobile Crime Watch Committee
Refrigeration Service Engineers Society
American Society Heating Refrigeration & Air Conditioning Engineers
American Home Shield (Hub City Leader, Preferred Contractor Network Advisory Council)
Shafers Full Software Systems (Advisory Committee)

Garry Upton
gupton@decisionanalyst.com
Decision Analyst, Inc.
Arlington, Texas
(817) 640-6166

Decision Analyst Board of Directors
East Texas State University Marketing Board (Past Member)

Rick Wylie
wylier@beutler.com
Beutler Corporation
Sacramento, California
Cordelia, California
Manteca, California
(916) 646-2222

1. Denotes a Service Roundtable Board Member