Contact

Tim Herbert 
Tim.Herbert@serviceroundtable.com

When

Tuesday February 5, 2019 8:00 AM CST
to
Wednesday February 6, 2019 4:30 PM CST

Add to Calendar

Where

Service Nation Alliance Training Facility 
750 Canyon Dr Ste 200
Coppell,TX 75019
US
 


 
Driving Directions 

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Kathy Nielsen Presents: CSR Superheroes
February 5-6, 2019

CSR Training on steroids! Participants will learn their roles importance, what their role really is (book calls and set the tech up for success), and how to become superheroes in their role. This session includes lots of roll playing and hard work on the types of calls they generally handle (price over the phone, happy calls, escalating calls, reschedule call, confirmations, running behind). They will learn the call cycle that needs to happen for success with every call.

 If your company has a script you want them to use, they will bring it and become rock stars with it! If you dont, they will leave with one.

 As a bonus, they will take an evaluation using the Innermetrix ADVanced Insights profile.

Objectives

  • Identify barriers to communication and results
  • Strategies to overcome communication barriers
  • Why you and others communicate the way you do
  • Process to handle every call
  • How to take your phone skills to the next level

Please contact Tim Herbert with any questions at 469-293-8833 or Tim.Herbert@serviceroundtable.com