Tim Herbert


Tuesday February 5, 2019 8:00 AM CST
Wednesday February 6, 2019 4:30 PM CST

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Service Nation Alliance Training Facility 
750 Canyon Dr Ste 200
Coppell,TX 75019

Driving Directions 

Hotel Recommendations


Hilton DFW Lakes
1800 Highway 26E
Grapevine, TX 76051

Courtyard by Marriott Dallas DFW Airport
2200 Bass Pro Court
Grapevine, TX 76051

Springhill Suites by Marriott Dallas Airport
2240 W Grapevine Mills Cir.
Grapevine, TX 76051
Phone- 972-724-5500

Kathy Nielsen Presents: CSR Superheroes
February 5-6, 2019

CSR Training on steroids! Participants will learn their roles importance, what their role really is (book calls and set the tech up for success), and how to become superheroes in their role. This session includes lots of roll playing and hard work on the types of calls they generally handle (price over the phone, happy calls, escalating calls, reschedule call, confirmations, running behind). They will learn the call cycle that needs to happen for success with every call.

 If your company has a script you want them to use, they will bring it and become rock stars with it! If you dont, they will leave with one.

 As a bonus, they will take an evaluation using the Innermetrix ADVanced Insights profile.


  • Identify barriers to communication and results
  • Strategies to overcome communication barriers
  • Why you and others communicate the way you do
  • Process to handle every call
  • How to take your phone skills to the next level

Please contact Tim Herbert with any questions at 469-293-8833 or