When

Tuesday October 1, 2019 9:00 AM CST
to
Wednesday December 4, 2019 5:00 PM CST

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Where

Service Nation Alliance Training Facility 
750 Canyon Dr Ste 200
Coppell,TX 75019
US
 


 
Driving Directions 

Hotel Recommendations

 

Hyatt Place Dallas/Grapevine  2220 Grapevine Mills Circle West, Grapevine, TX, 76051
972.691.1199

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SERN to get our special rate.

How to Build a Better Buyer Experience in 2019
October 1-2, 2019

 Course Description:

Did you know that 83% of homeowners will pay more for a better buying experience?

By the year 2020, customer experience will be the primary differentiator among competitors in business.

Only 1 out of every 26 unhappy customers complain… the rest just leave.

The experience you provide your customers is arguably the most important aspect of your entire operation.  Generally speaking, this is common sense, and few would venture to disagree with the importance of customer experience.  However, it is not common practice.

The customer experience is a combination of how well you perform the service you offer and how you make the customer feel as a person.  It is not enough in today’s economy just to “get the job done”.  You need to do more, be more, and create more for your customers!  You know this, we all know this!  We know WHAT we need to provide: a WOW Experience for every customer that we come in contact with.  The WOW Experience is that moment when your customer recognizes that you went above and beyond in the way you took care of them.  Expressions such as “WOW” are often used by the client to describe how you created value for them in an unexpected way and won the moment.  The WOW Experience is the outcome we look to achieve in every client interaction.  The question is WHY and HOW do we WOW? 

This class will teach the members of your team to bring the "WOW" factor in the daily performance of their jobs,

Cancellation Policy

Free Classes (Service Nation Alliance Members ONLY)
No fee if notified at least 10 business days prior to event.

$499 fee per registrant if notified less than 10 days prior to event, or if registrants don't attend.

Paid Classes
100% refund if notified at least 10 business days prior to event. 
No refunds if canceled less than 10 days prior to event, or if registrants do not attend.

To cancel attendance for any training event, call 877-868-5902 or send email to success@serviceroundtable.com with course title, start date, and registrant's names.