Charlie Greer is an award-winning trainer and consultant who has spent years working in the field, honing his skills. Now he's teaching others the system he used to become one of the most successful salespeople in the HVAC and Plumbing industries. He's worked with hundreds of companies, big and small, to improve the performance of their sales people.
Hyatt Place Dallas/Grapevine 2220 Grapevine Mills Circle West, Grapevine, TX, 76051 972.691.1199
January 22-24, 2020 - Ultimate HVAC and Plumbing Technician
Who this class is for: While anyone who is interested may attend, the target audience for this class is:
HVAC Technicians, Plumbers, or anyone training for these positions.
. What the class will cover:
In this class, your technicians will learn how to increase their sales by delivering a superior level of service.This means they'll learn to do a more thorough inspection, draw up a comprehensive list of every single defect they see (in order of priority), and go over it with their customers. That's really all you have to do to increase sales. No mind games, no word games, no manipulation -- just be a really good hvac/plumbing technician, and don't be afraid to point things out.
The course includes a nearly 100-page manual that is filled with scripts and helpful information.
Here's the class agenda:
What is the purpose of your job?
Is service technician a sales position?
The salesman stigma
They dont have to like you
Are you talking yourself out of sales?
Before saying anything
Questions are the answer
Developing your listening skills
Before recommending anything, first establish
Keep it short and simple
Educating vs. Enlightenment
Project a "positive level of expectation."
Positive mental attitude
Don't buy into their sob stories
The most important thing to stress
Benefit selling - why should they buy from you?
Never quote the bare minimum!
Is it okay to pre-judge your calls?
Keep track of your numbers
Selling Indoor Air Quality(HVAC)
Selling Water Purification and Treatment(Plumbing)
Steps to providing a superior level of service:
Arrive on the scene
Your first 60 seconds
The complete inspection
The paper towel close
Presenting the product
Presenting the price and closing
Multiple closing attempts
Nibble your way to success
Getting the signature
i want to wait,if it aint broke, dont fix it
Do the work
Your final exit and collecting
Your four fallback responses
The price complaint
The features and benefits close
I just found that part for very little money on the internet
I have to talk this over with ...
Class Fee Information:
What you need to bring: It's always useful for attendees to bring a laptop or tablet, as well as relevant numbers from the business to use in class.
User Cancellation Policy
Free Classes (Service Nation Alliance Members ONLY) No fee if notified at least 10 business days prior to event. $499 fee per registrant if notified less than 10 days prior to event, or if registrants don't attend.
Paid Classes 100% refund if notified at least 10 business days prior to event. No refunds if canceled less than 10 days prior to event, or if registrants do not attend.
To cancel attendance for any training event, call 877-868-5902 or send an email to firstname.lastname@example.org with course title, start date, and registrant's names.
On occasion, due to unforseen circumstances, or for circumstances beyond our control, a class may have to be cancelled. We will avoid these cancellations if at all possible.
One of the causes of a cancelled class may be low enrollment. If a class does not meet the minimum enrollment (can differ by class and circumstance) by two weeks prior to the start date, SNA reserves the right to cancel or reschedule the class. You can help prevent this situation by enrolling in classes early.
In the event of a cancellation, you will be notified of the cancellation, and any funds paid will be refunded.