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About the Instructor
Brigham Dickinson is president and founder of Power Selling Pros, a leading coaching and training firm dedicated to teaching call handling teams to wow more customers in the Residential HVAC Industry. In 2009, Power Selling Pros trained six call handlers – now they’re up to 450, from more than 130 companies around the globe. Power Selling Pros’ growth comes mostly through referrals, thanks to their proven call-handling certification process and their high level of customer satisfaction..
Hotel Recommendations
Hyatt Place Dallas/Grapevine 2220 Grapevine Mills Circle West, Grapevine, TX, 76051
972.691.1199
Use code SERN to get our special rate.
February 25-26, 2020 - How to Build a Better Buying Experience
While anyone who is interested may attend, the target audience for this class is:
We are empowering Owner Operators to become Owner Leaders in their organization. So goes the leader, so goes the culture.
Day 1: Capture Every Lead With WOW Customer Service: Owner Leaders will learn what their role is in helping their call handling team perform at the highest level, as well as the tools they need to provide their team to book more calls, WOW more customers, and make more money.
Day 2: Close Every Lead with The Highest Level of Field Service: Owner Leaders will learn what their role is in maximizing technician performance and retention. They will gain the tools they need to help their service technicians to go beyond checking boxes and fixing systems to exceeding customer expectations consistently.
As a result, you will be equipped to lead your team to massive business growth.
What you need to bring:It's always useful for attendees to bring a laptop or tablet, as well as relevant numbers from the business to use in class.
User Cancellation Policy
Free Classes (Service Nation Alliance Members ONLY)
No fee if notified at least 10 business days prior to event.
$499 fee per registrant if notified less than 10 days prior to event, or if registrants don't attend.
Paid Classes
100% refund if notified at least 10 business days prior to event.
No refunds if canceled less than 10 days prior to event, or if registrants do not attend.
To cancel attendance for any training event, call 877-868-5902 or send an email to success@serviceroundtable.com with course title, start date, and registrant's names.
Service Nation Class Cancellation Policy:
On occasion, due to unforseen circumstances, or for circumstances beyond our control, a class may have to be cancelled. We will avoid these cancellations if at all possible.One of the causes of a cancelled class may be low enrollment. If a class does not meet the minimum enrollment (can differ by class and circumstance) by two weeks prior to the start date, SNA reserves the right to cancel or reschedule the class. You can help prevent this situation by enrolling in classes early.
In the event of a cancellation, you will be notified of the cancellation, and any funds paid will be refunded.