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About the Instructors
Stephen Dale and Erica Lenore will be the instructors for the class.
*NOW ONLINE* November 3-4, 2020 - How to Build a Better Buying Experience
While anyone who is interested may attend, the target audience for this class is:
Nov 3: 11am- 4pm CST
No-Bull Technician Bootcamp
In this class, technicians will learn the top skills they need to take ownership of the customer experience. (Will receive 4 hours of NATE CE)
1) Get your mind right: Attitudes, behaviors, and appearances
2) Communication: Empathy, what not to say to customers, and creating value
3) Processes: Design 3 options, deliver your WOW factor, get reviews, and own your price
4) Sales: Discover pain points, prevent call backs, and how to shift the conversation from sales to service
Nov 4: 11am-4pm CST
Dispatch Excellence and the Customer Experience
Dispatchers play a vital role in the success of your company. In this training, they will discover, design, and practice how to take ownership of their role in working with fellow CSRs and Technicians. Internal communication is just as important as external communication. They will also learn and practice the most effective ways to handle inbound and outbound calls, prioritize customers, hold onto those service agreement customers, leaving messages and following up.
User Cancellation Policy
Free Classes (Service Nation Alliance Members ONLY)
No fee if notified at least 10 business days prior to event.
$499 fee per registrant if notified less than 10 days prior to event, or if registrants don't attend.
Paid Classes
100% refund if notified at least 10 business days prior to event.
No refunds if canceled less than 10 days prior to event, or if registrants do not attend.
To cancel attendance for any training event, call 877-868-5902 or send an email to success@serviceroundtable.com with course title, start date, and registrant's names.
Service Nation Class Cancellation Policy:
On occasion, due to unforseen circumstances, or for circumstances beyond our control, a class may have to be cancelled. We will avoid these cancellations if at all possible.One of the causes of a cancelled class may be low enrollment. If a class does not meet the minimum enrollment (can differ by class and circumstance) by two weeks prior to the start date, SNA reserves the right to cancel or reschedule the class. You can help prevent this situation by enrolling in classes early.
In the event of a cancellation, you will be notified of the cancellation, and any funds paid will be refunded.