Course Description

Course Description Page
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Thursday May 21, 2020 9:00 AM CST
Friday May 22, 2020 4:30 PM CST


Service Nation Alliance Training Facility 
750 Canyon Dr.

About the Instructor

Dave Graham
Dave Graham is a trainer and teacher with more than 30 years' experience. He has also been a manager for Blockbuster Video and United Artists' Theatres, as well as a technical writer for Linksys. He has a B.A. in English from the University of Georgia and an M.B.A. from Western Governors' University.

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Hyatt Place Dallas/Grapevine  2220 Grapevine Mills Circle West, Grapevine, TX, 76051

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Service Nation, Inc. 

May 21-22, 2020 - Process and Procedure: A Workflow Automation Workshop

Who this class is for:
While anyone who is interested may attend, the target audience for this class is:

Business Owners, Managers, and Supervisors
What the class will cover:
This class is designed to help anyone who is struggling with processes and procedures.

Many small businesses either ignore these vital ingredients to their success because they don't know their importance, or they just aren't sure how to develop and implement them.

In this two-day workshop, we'll take the mystery out of developing process and procedure. In step-by-step methods that are made for beginners, we'll create real, usable processes and procedures that you can take back home and use right away. And, of course, the methods you learn will help you create your own processes and procedures in the future.

We'll also cover how process and procedure:
  • Make a business run more efficiently (equaling more profit)
  • Automate tasks (freeing up time for you to work on your business)
  • Create consistently high quality (equaling customer satisfaction)
  • Make training easier (eliminates duplicated effort)
In addition, you'll learn:
  • Why your organizational chart plays a central role in workflow automation
  • Why job descriptions are vital to efficient operation
  • Tips for writing more clearly and concisely
What you need to bring:
It's always useful for attendees to bring a laptop or tablet, as well as relevant numbers from the business to use in class.

User Cancellation Policy

Free Classes (Service Nation Alliance Members ONLY)
No fee if notified at least 10 business days prior to event.

$499 fee per registrant if notified less than 10 days prior to event, or if registrants don't attend.

Paid Classes
100% refund if notified at least 10 business days prior to event. 
No refunds if canceled less than 10 days prior to event, or if registrants do not attend.

To cancel attendance for any training event, call 877-868-5902 or send an email to with course title, start date, and registrant's names.

Service Nation Class Cancellation Policy:

On occasion, due to unforseen circumstances, or for circumstances beyond our control, a class may have to be cancelled. We will avoid these cancellations if at all possible.

One of the causes of a cancelled class may be low enrollment. If a class does not meet the minimum enrollment (can differ by class and circumstance) by two weeks prior to the start date, SNA reserves the right to cancel or reschedule the class. You can help prevent this situation by enrolling in classes early.

In the event of a cancellation, you will be notified of the cancellation, and any funds paid will be refunded.