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About the Instructors
With more than 70 years of teaching and business experience between them, John and Vicki LaPlant are two of the most respected and sought-after trainers and business consultants in the HVAC and Plumbing industry today.
Hotel Recommendations
Hyatt Place Dallas/Grapevine 2220 Grapevine Mills Circle West, Grapevine, TX, 76051
972.691.1199
Use code SERN to get our special rate.
January 16-17, 2020 - Excelling as a Manager
While anyone who is interested may attend, the target audience for this class is:
What the class will cover:
Gain the crucial foundational skills to help you shift from being an individual contributor to a manager who gets results.
Using guided role play, exercises, and skill practice sessions, you will discover how to adjust your leadership style and tackle new challenges. In-depth skills practice wil take you through the paces of motivation, delegation, coaching, communication, performance management, and leadership. You will be able to improve on key areas, play to your strengths, and get the best results from every member of your team.
To be truly effective, managers' styles must adapt to the skills and commitment of the people they want to influence. With some people, managers have to provide a great deal of direction. With others, encouragement and appreciation trigger the best results. Still others deliver their best when allowed to take the ball and run with it. This class will help new managers become more flexible and responsive to their employees' needs.
How You Will Benefit
- Gain a deeper understanding of your roles and responsibilities
- Improve communication to effectively set expectations for yourself and your direct reports
- Adapt your leadership style to meet the needs of individual team members
- Communicate organizational goals that get results
- Apply delegation strategies to increase productivity and motivation
- Use effective coaching techniques to maximize your team's performance
What you need to bring:
It's always useful for attendees to bring a laptop or tablet, as well as relevant numbers from the business to use in class.
User Cancellation Policy
Free Classes (Service Nation Alliance Members ONLY)
No fee if notified at least 10 business days prior to event.
$499 fee per registrant if notified less than 10 days prior to event, or if registrants don't attend.
Paid Classes
100% refund if notified at least 10 business days prior to event.
No refunds if canceled less than 10 days prior to event, or if registrants do not attend.
To cancel attendance for any training event, call 877-868-5902 or send an email to success@serviceroundtable.com with course title, start date, and registrant's names.
Service Nation Class Cancellation Policy:
On occasion, due to unforseen circumstances, or for circumstances beyond our control, a class may have to be cancelled. We will avoid these cancellations if at all possible.One of the causes of a cancelled class may be low enrollment. If a class does not meet the minimum enrollment (can differ by class and circumstance) by two weeks prior to the start date, SNA reserves the right to cancel or reschedule the class. You can help prevent this situation by enrolling in classes early.
In the event of a cancellation, you will be notified of the cancellation, and any funds paid will be refunded.