Course Description

Course Description Page
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Thrusday, March 11. 2021 
11:00 AM CST - 3:00 PM CST 

Friday, March 12, 2021 
11:00 AM CST - 3:00 PM CST 


This is an online event 


About the Instructor

 Erica is an Executive Trainer at Power Selling Pros, where she delivers world-class customer service, leadership, and employee experience training for contractors. She also enjoys serving on the Board of Directors for the Women in HVACR organization and providing education, networking, and new opportunities to women in the trades. She is also an outdoor and survival enthusiast, so you know she can tackle any challenge that comes her way.


Service Nation, Inc. 

*ONLINE* March 11 - 12, 2021 - Wow CSR Experience Training

Who this class is for:
While anyone who is interested may attend, the target audience for this class is:

Customer Service Representatives and Supervisors

the class will cover:

Everything you need to to know take your CSR team to the next level.
Inbound calls, outbound calls, scheduling tools, pricing calls, upset callers, service agreements, top 40 things to never say to customers, follow ups, happy calls, etc. It's about providing an amazing customer experience and having the tools to do so!

What you need to use during the course:
Attendees will need to access the course on a laptop or tablet.

User Cancellation Policy

Free Classes (Service Nation Alliance Members ONLY)
No fee if notified at least 10 business days prior to event.

$499 fee per registrant if notified less than 10 days prior to event, or if registrants don't attend.

Paid Classes
100% refund if notified at least 10 business days prior to event. 
No refunds if canceled less than 10 days prior to event, or if registrants do not attend.

To cancel attendance for any training event, call 877-262-3341 or send an email to with course title, start date, and registrant's names.

Service Nation Class Cancellation Policy:

On occasion, due to unforseen circumstances, or for circumstances beyond our control, a class may have to be cancelled. We will avoid these cancellations if at all possible.

One of the causes of a cancelled class may be low enrollment. If a class does not meet the minimum enrollment (can differ by class and circumstance) by two weeks prior to the start date, SNA reserves the right to cancel or reschedule the class. You can help prevent this situation by enrolling in classes early.

In the event of a cancellation, you will be notified of the cancellation, and any funds paid will be refunded.