February 25-26, 2020 - How to Build a Better Buying Experience


Tuesday February 25, 2020 9:00 AM CST
Wedesday February 26, 2020 4:30 PM CST


Service Nation Alliance Training Facility 
750 Canyon Dr.

About the Instructor

Erica Leonor is a highly influential Customer Experience Coach and Sales Trainer at Power Selling Pros. She actually considers herself a Master Jedi Trainer because one of her many talents is using "the force" to influence others to create WOW experiences for their customers. She received a BA in Anthropology from BYU-Hawaii and has traveled around the world working with and studying different cultures and peoples. She has an extensive background in coaching and training that ranges from customer service to leadership, substance abuse treatment, and cultural awareness. She currently serves on the Board of Directors for Women in HVACR and thoroughly enjoys bringing opportunities to and creating awareness for women across the industry. She has a YouTube channel with her husband called "The Leonor Life" where they share their multicultural adventures with the world.
Jonathan Phillips is a charismatic leader and customer care developer with a remarkable and inspiring story of loss and redemption. He's an experienced teacher and presenter of a wide variety of subject matter in workplace improvement strategies and customer care expertise. Jonathan has 10 plus years of customer care experience
in building scripting and protocols for a vast array of customers. He has extensive experience in the home service industries from managing dispatch, customer satisfaction, and call taking departments. Jonathan is also a former NCAA Division 1 Soccer player and Elite Soccer Coach with a wealth of experience in motivating teams of all backgrounds to excellent results.

Hotel Recommendations

Hyatt Place Dallas/Grapevine  2220 Grapevine Mills Circle West, Grapevine, TX, 76051

Use code
SERN to get our special rate.


Service Nation, Inc. 

February 25-26, 2020 - How to Build a Better Buying Experience

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