When

Tuesday May 14, 2019 9:00 AM CST
to
Wednesday May 15, 2019 5:00 PM CST

Add to Calendar

Where

Service Nation Alliance Training Facility 
750 Canyon Dr Ste 200
Coppell,TX 75019
US
 


 
Driving Directions 

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Become a 7-Star CSR with Angie Snow!
May 14-15, 2019

 Course Description:

In our industry, 5-star customer service is the expected standard. But what if your CSRs and dispatchers could confidently win over your customers and maximize every opportunity with 7-star customer service? That would mean:

  • Empowered CSRs
  • More Booked Calls
  • Higher Average Tickets
  • Increased Revenue
  • Devoted Customers for Life

In this intensive two-day workshop, your CSRs and Dispatchers will learn and practice the "7-Star CSR" process to improve their customer service performance on inbound and outbound calls. They will learn how to prioritize calls, de-escalate upset customers, overcome objections, and offer win-win solutions.

Each CSR and dispatcher will come back with a personalized script and call-evaluation scorecard for your company to ensure continued success and progress.


Cancelation Policy

Free Classes
No fee if notified at least 10 business days prior to event.

$499 fee per registrant if notified less than 10 days prior to event, or if registrants don't attend.

Paid Classes
100% refund if notified at least 10 business days prior to event. 
No refunds if canceled less than 10 days prior to event, or if registrants do not attend.

To cancel attendance for any training event, call 877-868-5902 or send email to success@serviceroundtable.com with course title, start date, and registrant's names.