Course Description

Course Description Page
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Wednesday, April 21, 2021
11:00 AM CST - 3:00 PM CST 


This is an online event 


About the Instructor

 Erica is an Executive Trainer at Power Selling Pros, where she delivers world-class customer service, leadership, and employee experience training for contractors. She also enjoys serving on the Board of Directors for the Women in HVACR organization and providing education, networking, and new opportunities to women in the trades. She is also an outdoor and survival enthusiast, so you know she can tackle any challenge that comes her way.


Service Nation, Inc. 

*ONLINE* April 21, 2021 - Leadership and the Employee Experience

Who this class is for:
While anyone who is interested may attend, the target audience for this class is:

Business Owners/CEOs/Presidents, General Managers,
Sales Managers, Service Managers, Office Managers,
Other Managers

What the class will cover:
Being a leader means showing up in a different way for different situations and people. It means inspiring your team to take it to the next level one day, and then holding them accountable the following day. It is helping your team create habits for success so that everyone can grow and receive more time, money, and freedom. In this class, you will practice the conversation techniques that will help you set goals, incentivize, and hold your team accountable. You will also learn how to have those sometimes awkward and difficult conversations (like how to tell someone they smell bad). You don't want to miss it!


What you need to use during the course:
Attendees will need to access this online training course on a laptop or tablet.

User Cancellation Policy

Free Classes (Service Nation Alliance Members ONLY)
No fee if notified at least 10 business days prior to event.

$499 fee per registrant if notified less than 10 days prior to event, or if registrants don't attend.

Paid Classes
100% refund if notified at least 10 business days prior to event. 
No refunds if canceled less than 10 days prior to event, or if registrants do not attend.

To cancel attendance for any training event, call 877-262-3341 or send an email to with course title, start date, and registrant's names.

Service Nation Class Cancellation Policy:

On occasion, due to unforseen circumstances, or for circumstances beyond our control, a class may have to be cancelled. We will avoid these cancellations if at all possible.

One of the causes of a cancelled class may be low enrollment. If a class does not meet the minimum enrollment (can differ by class and circumstance) by two weeks prior to the start date, SNA reserves the right to cancel or reschedule the class. You can help prevent this situation by enrolling in classes early.

In the event of a cancellation, you will be notified of the cancellation, and any funds paid will be refunded.