Tuesday, May 4, 2021 (Part 1)
11:00 AM CST - 3:00 PM CST
Wednesday, May 5, 2021 (Part 2)
11:00 AM CST - 3:00 PM CST
WhereThis is an online event
About the Instructors
Stephen Dale brings over 20 years experience as an operations manager in the home services industry working for two large MEP companies in the Dallas, Texas area where he grew up. He has been a coach and trainer with Power Selling Pros for four years now working with hundreds of companies and many vendors during his tenure. His diversified empirical knowledge is derived through extensive training from the following operations: Nexstar Network, Service Nation Alliance, Business Development Resources, Anthony Robbins Corporation, Airtime 500; just to name a few. He holds a MBA from Texas A&M and a B.A. from Abilene Christian University. His training style is unique through his ability to connect with others at all levels through humor, knowledge, and class participation. His passion for the home services industry illuminates through his ability to discover client’s pain points and help provide solutions for success together.
Erica is an Executive Trainer at Power Selling Pros, where she delivers world-class customer service, leadership, and employee experience training for contractors. She also enjoys serving on the Board of Directors for the Women in HVACR organization and providing education, networking, and new opportunities to women in the trades. She is also an outdoor and survival enthusiast, so you know she can tackle any challenge that comes her way.
*ONLINE* May 4 - 5, 2021
Technician Boot Camp
(Part 1 & 2)
Who this class is for:
While anyone who is interested may attend, the target audience for this class is:
General Field Staff, Service Managers, General Managers
What the class will cover:
Technicians are absolutely amazing at their craft- they can fix anything! But it has to be more than about fixing a problem or changing out a part. It's about the customer experience. And part of that customer experience means that they have to communicate. In this 2 day class, technicians will learn the aspects of visual and verbal communication they need to master in order to get a 5 star review. They will also learn how to show up as the professional and strut their stuff. By mastering confidence in oneself before even pulling up to the curb, technicians can sell anything, close every call, prevent pushback, and get reviews. They will also discover ways to creatively follow up with their customers as well!
What you need to use during the course:
Attendees will need to access this online training course on a laptop or tablet.
User Cancellation Policy
Free Classes (Service Nation Alliance Members ONLY)
No fee if notified at least 10 business days prior to event.
$499 fee per registrant if notified less than 10 days prior to event, or if registrants don't attend.
100% refund if notified at least 10 business days prior to event.
No refunds if canceled less than 10 days prior to event, or if registrants do not attend.
To cancel attendance for any training event, call 877-262-3341 or send an email to email@example.com with course title, start date, and registrant's names.
Service Nation Class Cancellation Policy:
On occasion, due to unforseen circumstances, or for circumstances beyond our control, a class may have to be cancelled. We will avoid these cancellations if at all possible.
One of the causes of a cancelled class may be low enrollment. If a class does not meet the minimum enrollment (can differ by class and circumstance) by two weeks prior to the start date, SNA reserves the right to cancel or reschedule the class. You can help prevent this situation by enrolling in classes early.
In the event of a cancellation, you will be notified of the cancellation, and any funds paid will be refunded.