Course Description

Course Description Page
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Wednesday, May 5, 2021
10:00 AM CST - 3:00 PM CST 
Thursday, May 6, 2021
10:00 AM CST - 3:00 PM CST 


This is an online event 


About the Instructors

John LaPlant has worked in the hvac and plumbing contracting industry for over 50 years. And Vicki LaPlant has over 40 years in the industry. Both have worked with all sizes of contractors and learned the best practices, systems and ideas from the very best.
John received the distinguished Servant Leader award from Service Roundtable in 2012. Vicki became a member of the HVAC Hall of Fame sponsored by Contracting Business in 2017. She received the Tom McCart Consultant of the year award in 2013. And she also is a recipient of the Servant Leader award from Service Roundtable.
After 20 years of owning a consulting and training company specifically focused on the contracting industry, Vicki and John joined Service Nation in 2016 as business coaches and trainers. The ideas and tools that John and Vicki bring are practical and easily applied in the real world of contracting.


Service Nation, Inc. 

*ONLINE* May 5-6, 2021 - First Time Managers

Who this class is for:
While anyone who is interested may attend, the target audience for this class is:

Business Owners/CEOs/Presidents
General Managers, Sales Managers, Service Managers, 
Office Managers, Other Managers 

What the class will cover:

So You are a Manager! Now What?

This two day training session begins with a discussion of how a manager's role includes the strategic aspect of being a leader and the tactical skills of being a manager. Each role is typically required of a manager but require different skills. The skills and qualities of being a leader are reviewed including building a team and communication of vision for department or company and expectations.

This is followed by the skills required of a manager including delegation, conflict resolution, giving feedback to change behavior, facilitating motivation and career pathing. The responsibilities of a manager include establishing KPIs, creating systems/processes.

The seminar concludes with specific requirements for 4 primary managerial positions - service department manager, production department manager, office manager and sales manager.

What you need to bring:
Attendees will need to access this online training course using a laptop or PC. 

User Cancellation Policy

Free Classes
No fee if notified at least 10 business days prior to event.
$499 fee per registrant if notified less than 10 days prior to event, or if registrants don't attend.

Paid Classes
100% refund if notified at least 10 business days prior to event. 
No refunds if canceled less than 10 days prior to event, or if registrants do not attend.

To cancel attendance for any training event, call 877-262-3341 or send an email to with course title, start date, and registrant's names.

Service Nation Class Cancellation Policy:

On occasion, due to unforseen circumstances, or for circumstances beyond our control, a class may have to be cancelled. We will avoid these cancellations if at all possible.

One of the causes of a cancelled class may be low enrollment. If a class does not meet the minimum enrollment (can differ by class and circumstance) by two weeks prior to the start date, SNA reserves the right to cancel or reschedule the class. You can help prevent this situation by enrolling in classes early.

In the event of a cancellation, you will be notified of the cancellation, and any funds paid will be refunded.