CSR Training on steroids! To ensure your customers always receive that WOW customer service, make sure they get the training they need. Everyone could use a refresher!
Register your CSR team for Kathy Nielson's class VIRTUALLY with Service Nation, and they will learn the importance of their roles, what their role really is (book calls and set the tech up for success), and how to become superheroes in their position.
This session includes lots of role-playing and hard work on the types of calls they generally handle (price over the phone, happy calls, escalating calls, reschedule calls, confirmations, running behind, etc.). They will learn the call cycle that needs to happen for success with every call.
This class is full of valuable lessons to help your team improve the quality of their interactions with your valued customer and potential customers.
If your company has a script you want them to use, they will bring it and become rock stars with it! If you dont, they will leave with one.
As a bonus, they will take an evaluation using the Innermetrix ADVanced Insights profile.
User Cancellation Policy
Free Classes (Service Nation Alliance Members ONLY)
No fee if notified at least 10 business days prior to event.
$499 fee per registrant if notified less than 10 days prior to event, or if registrants don't attend.
100% refund if notified at least 10 business days prior to event.
No refunds if canceled less than 10 days prior to event, or if registrants do not attend.
To cancel attendance for any training event, call 877-262-3341 or send an email to email@example.com with course title, start date, and registrant's names.