Thursday, May 20, 2021
9:00 AM CST - 4:00 PM CST
WhereThis is an online event
About the Instructors
Ben Stark and Chris Hunter are both successful HVAC and Plumbing business owners and Service Nation Alliance members. They are also members of the GoTime Success Group.
*ONLINE* May 20, 2021 - Managing Super Techs in the Home Service Industry
Who this class is for:
While anyone who is interested may attend, the target audience for this class is:
Business Owners, CEOs, Presidents
General Managers, Service Managers
What the class will cover:
It's always useful for attendees to bring a laptop or tablet, as well as relevant numbers from the business to use in class.
This course will help answer the question - What makes a great manager?
Managers are action takers. Managers support the frontline customer service representatves, consistently develop their team, and build effective processes and timelines.
In this course attendees will review the Tools of the Manager:
Managing Field Personnel
- Organizational Charts
- Answer the Question - Do you need departmental managers?
- Managers vs. Supervisors
- How to Measure Staff Using KPIs
- Field Manager Job Descriptions
- Managers Working Together to Achieve Common Goals
- Developing Successful Processes
- Customer Service Culture
What you need to bring:
User Cancellation Policy
Free Classes (Service Nation Alliance Members ONLY)
No fee if notified of cancellation at least 10 business days prior to event.
$499 fee per registrant if notified of cancellation less than 10 days prior to event, or if registrants don't attend.
100% refund if notified of cancellation at least 10 business days prior to event.
No refunds if cancelled less than 10 days prior to event, or if registrants do not attend.
To cancel attendance for any training event, call 877-262-3341 or send an email to firstname.lastname@example.org with course title, start date, and registrant's names.
Service Nation Class Cancellation Policy:
On occasion, due to unforseen circumstances, or for circumstances beyond our control, a class may have to be cancelled. We will avoid these cancellations if at all possible.
One of the causes of a cancelled class may be low enrollment. If a class does not meet the minimum enrollment (can differ by class and circumstance) by two weeks prior to the start date, SNA reserves the right to cancel or reschedule the class. You can help prevent this situation by enrolling in classes early.
In the event of a cancellation, you will be notified of the cancellation, and any funds paid will be refunded.