When
Wednesday, November 2nd, 20229:00 AM CST - 4:00 PM CST
to
Thursday, November 3rd, 2022
9:00 AM CST - 4:00 PM CST
About the Instructor(s)
Kathy Nielsen has been in the service industry for more than 20 years, rising through the ranks and serving at every level, from CSR/dispatch to bookkeeping to Office Manager to GM. Eventually, she discovered her love for educating and coaching business owners. As a business development consultant, she offers valuable insights and practical business applications for service companies across the nation. She is known by her family, friends, and clients as loving her chickens, thus the website ChickenLadySpeaks.com was born.
Accommodations
Discounted rates are available for attendees at Hyatt Place Dallas/Grapevine.
In addition to a comfortable room, Hyatt offers:
-Transportation to and from Service Nation Headquarters-Complimentary Daily Continental Breakfast
Please check your registration confirmation email for the link to reserve your room.
If you still need help, please email sntraining@servicenation.com or call 469-293-8820
For questions about this event, contact:
Service Nation, Inc.
sntraining@servicenation.com
or call 469-293-8820
This is CSR Training on steroids!
To ensure your customers always receive that WOW customer service, make sure your CSRs get the training they need. Everyone could use a refresher!
Register your CSR team for CSR Superheroes, and they will learn the importance of their roles, what their role really is (book calls and set the tech up for success), and how to become superheroes in their position.
This session includes lots of role-playing and hard work on the types of calls they generally handle (price over the phone, happy calls, escalating calls, reschedule calls, confirmations, running behind, etc.).
Your team will learn the call cycle that needs to happen for success with every call.This class is full of valuable lessons to help your team improve the quality of their interactions with your valued customer and potential customers.
To ensure your customers always receive that WOW customer service, make sure your CSRs get the training they need. Everyone could use a refresher!
Register your CSR team for CSR Superheroes, and they will learn the importance of their roles, what their role really is (book calls and set the tech up for success), and how to become superheroes in their position.
This session includes lots of role-playing and hard work on the types of calls they generally handle (price over the phone, happy calls, escalating calls, reschedule calls, confirmations, running behind, etc.).
Your team will learn the call cycle that needs to happen for success with every call.This class is full of valuable lessons to help your team improve the quality of their interactions with your valued customer and potential customers.
Key Takeaways:
- Identify barriers to communication and results
- Strategies to overcome communication barriers
- Why you and others communicate the way you do
- Process to handle every call
- How to take your phone skills to the next level
Who should attend this course?
While anyone who is interested may attend this course, the target audience is:
- Customer Service Representatives
What you need to bring:
- It is always useful to bring a laptop or tablet with you to a training course.
- If your company has a script you want them to use, they will bring it and become rock stars with it! If you dont, they will leave with one.
- As a bonus, they will take an evaluation using the Innermetrix ADVanced Insights profile.
- A catered lunch will be available for attendees for each day of the course.
Cancellation Policies:
Service Nation Alliance Service Nation Alliance members may attend training classes free of charge. Please notify us at least 10 days prior to an event if you are unable to attend. If notified less than 10 days prior to an event or if registrants don't attend the event, a $499 cancellation fee may apply.
Retail Contractor Coalition, Service Roundtable, Associate, and Non-Members
If you have paid to attend a training course, please notify us at least 10 days prior to an event if you are unable to attend for a 100% refund of your registraiton fee. If notified less than 10 days prior to an event or if registrants don't attend the event, a $499 cancellation fee may apply.
To cancel attendance for any training event, call 877-262-3341 or send an email to sntraining@servicenation.com including the course title, start date, and the registrant's first and last name.
Class Cancellation Policy
On occasion, due to unforseen circumstances, or for circumstances beyond our control, a class may have to be cancelled. We will avoid these cancellations if at all possible.
One of the causes of a cancelled class may be low enrollment. If a class does not meet the minimum enrollment (can differ by class and circumstance) by two weeks prior to the start date, Service Nation, Inc. reserves the right to cancel or reschedule the class. You can help prevent this situation by enrolling in classes early.
In the event of a cancellation, you will be notified of the cancellation, and any funds paid will be refunded.