When
Friday, February 18th, 2022 8:30 AM CST - 4:00 PM CST
About the Instructor(s)
Power Selling Pros exist to serve the service-minded contractor. To win more moments is to do what's right over what's easy and what benefits all over what benefits only yourself.
Trainer: Amanda Powell
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Accommodations
Discounted rates are available for attendees at Hyatt Place Dallas/Grapevine.
In addition to a comfortable room, Hyatt offers:
-Transportation to and from Service Nation Headquarters-Complimentary Daily Continental Breakfast
Please check your registration confirmation email for the link to reserve your room.
If you still need help, please email sntraining@servicenation.com or call 469-293-8820
For questions about this event, contact:
Service Nation, Inc.
sntraining@servicenation.com
or call 469-293-8820
Dispatchers create your company's brand culture with clients, technicians, and the office staff; all while juggling multiple tasks of Tetris.
Becoming organized to prioritize calls, matching with the best technicians, and providing the highest level of customer service can be a challenge.
Dispatching for Excellence gives your dispatching team the tools they need to perform at a high level, communicate effectively with your clients, build relationships with your technicians, all while maintaining their own sanity.
Becoming organized to prioritize calls, matching with the best technicians, and providing the highest level of customer service can be a challenge.
Dispatching for Excellence gives your dispatching team the tools they need to perform at a high level, communicate effectively with your clients, build relationships with your technicians, all while maintaining their own sanity.
Key Takeaways:
- Best practices for communicating with clients, technicians, and office support.
- Skills to prioritize calls and dispatch the correct technician for the task.
- Tools to schedule, arrange, and to re-schedule calls for urgency and emergency.
- Dispatchers, CSRs, and Managers will gain insight into your company's priority for different types of calls.
- Effective techniques to proactively schedule preventive maintenance calls to make room for demand service.
Who should attend this course?
While anyone who is interested may attend this course, the target audience is:
- Office Manaager
- Customer Service Representatives
- Dispatchers
What you need to bring:
- It is always useful to bring a laptop or tablet with you to a training course.
- Workbooks will be provided by the trainer for use during the class.
- A catered lunch will be available for attendees for each day of the course.
Cancellation Policies:
Service Nation Alliance Service Nation Alliance members may attend training classes free of charge. Please notify us at least 10 days prior to an event if you are unable to attend. If notified less than 10 days prior to an event or if registrants don't attend the event, a $499 cancellation fee may apply.
Retail Contractor Coalition, Service Roundtable, Associate, and Non-Members
If you have paid to attend a training course, please notify us at least 10 days prior to an event if you are unable to attend for a 100% refund of your registraiton fee. If notified less than 10 days prior to an event or if registrants don't attend the event, a $499 cancellation fee may apply.
To cancel attendance for any training event, call 877-262-3341 or send an email to sntraining@servicenation.com including the course title, start date, and the registrant's first and last name.
Class Cancellation Policy
On occasion, due to unforseen circumstances, or for circumstances beyond our control, a class may have to be cancelled. We will avoid these cancellations if at all possible.
One of the causes of a cancelled class may be low enrollment. If a class does not meet the minimum enrollment (can differ by class and circumstance) by two weeks prior to the start date, Service Nation, Inc. reserves the right to cancel or reschedule the class. You can help prevent this situation by enrolling in classes early.
In the event of a cancellation, you will be notified of the cancellation, and any funds paid will be refunded.