When
Wednesday, October 26th, 20228:30 AM CST - 4:00 PM CST
About the Instructor(s)
Power Selling Pros exist to serve the service-minded contractor. To win more moments is to do what's right over what's easy and what benefits all over what benefits only yourself.
Trainer: Stephen Dale
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Accommodations
Discounted rates are available for attendees at Hyatt Place Dallas/Grapevine.
In addition to a comfortable room, Hyatt offers:
-Transportation to and from Service Nation Headquarters-Complimentary Daily Continental Breakfast
Please check your registration confirmation email for the link to reserve your room.
If you still need help, please email sntraining@servicenation.com or call 469-293-8820
For questions about this event, contact:
Service Nation, Inc.
sntraining@servicenation.com
or call 469-293-8820
It's no longer enough to "do the job" the customer hired you for.
Your cutomer service team has to "WOW" them.
They need to build a relationship of understanding, empathy, and generosity.
If they don't, your customers will choose to give their loyalty to someone else.
WOW More Customers - For CSRs will teach your team how to
SERVE AT THE HIGHEST LEVEL POSSIBLE.
Throughout this course your whole team, as a group, will learn how how to:
This is a comprehensive training that should leave your team feeling CONFIDENT that they can excel in their role as CSRs. Power Selling Pros will give them the right tools for the job and show them how to use them.
Your cutomer service team has to "WOW" them.
They need to build a relationship of understanding, empathy, and generosity.
If they don't, your customers will choose to give their loyalty to someone else.
WOW More Customers - For CSRs will teach your team how to
SERVE AT THE HIGHEST LEVEL POSSIBLE.
Throughout this course your whole team, as a group, will learn how how to:
- Book the Job
- WOW the Customer
- Uncover Additional Revenue Opportunities
This is a comprehensive training that should leave your team feeling CONFIDENT that they can excel in their role as CSRs. Power Selling Pros will give them the right tools for the job and show them how to use them.
Key Takeaways:
The Pattern for Excellence is a communication framework that enables you to WIN MORE MOMENTS with others. As you apply these principles, you will become a more service-minded individual. You'll get more done in less time, build more long-term relationships and achieve more meaningful results in your life and work.
You will also:
The Pattern for Excellence is a communication framework that enables you to WIN MORE MOMENTS with others. As you apply these principles, you will become a more service-minded individual. You'll get more done in less time, build more long-term relationships and achieve more meaningful results in your life and work.
You will also:
- Learn to connect and build long-term relationships with your clients.
- Learn ways to overcome price objections.
- Learn how to book calls even when you are booked solid.
- Understand the value of your service agreement and how to offer it over the phone.
- Discover communication skills to offer additional services
Who should attend this course:
While anyone who is interested may attend this course, the target audience is:
- General Manager, Office Manaager
- Customer Service Representatives
What you need to bring:
- It is always useful to bring a laptop or tablet with you to a training course.
- Workbooks will be provided by the trainer for use during the class.
- A catered lunch will be available for attendees for each day of the course.
Cancellation Policies:
Service Nation Alliance Service Nation Alliance members may attend training classes free of charge. Please notify us at least 10 days prior to an event if you are unable to attend. If notified less than 10 days prior to an event or if registrants don't attend the event, a $499 cancellation fee may apply.
Retail Contractor Coalition, Service Roundtable, Associate, and Non-Members
If you have paid to attend a training course, please notify us at least 10 days prior to an event if you are unable to attend for a 100% refund of your registraiton fee. If notified less than 10 days prior to an event or if registrants don't attend the event, a $499 cancellation fee may apply.
To cancel attendance for any training event, call 877-262-3341 or send an email to sntraining@servicenation.com including the course title, start date, and the registrant's first and last name.
Class Cancellation Policy
On occasion, due to unforseen circumstances, or for circumstances beyond our control, a class may have to be cancelled. We will avoid these cancellations if at all possible.
One of the causes of a cancelled class may be low enrollment. If a class does not meet the minimum enrollment (can differ by class and circumstance) by two weeks prior to the start date, Service Nation, Inc. reserves the right to cancel or reschedule the class. You can help prevent this situation by enrolling in classes early.
In the event of a cancellation, you will be notified of the cancellation, and any funds paid will be refunded.