When
Thursday, April 28th, 20229:00 AM CST - 5:00 PM CST
to
Friday, April 29th, 2022
9:00 AM CST - 5:00 PM CST
About the Instructor(s)
Go Time Success Group offers business consulting, coaching, and technician training services. Our mission is simple: to empower business owners, managers, and technicians to learn, take action, and make a difference in their companies, families, and communities. Our team's detailed knowledge of business and trade along with decades of combined teaching and training experience empowers your team with the knowledge and skills necessary for long-term growth.
Trainer: Kirsten Weeks
_Round Crop.png "Kirsten Weeks (Go Time)_Round Headshot")
Trainer: Kirsten Weeks
Accommodations
Discounted rates are available for attendees at Hyatt Place Dallas/Grapevine.
In addition to a comfortable room, Hyatt offers:
-Transportation to and from Service Nation Headquarters-Complimentary Daily Continental Breakfast
Please check your registration confirmation email for the link to reserve your room.
If you still need help, please email sntraining@servicenation.com or call 469-293-8820
For questions about this event, contact:
Service Nation, Inc.
sntraining@servicenation.com
or call 469-293-8820
Take the time to combine excellent customer service with great technician connection.
In this Opportunity Manager training course your team will learn how to create a trusting, long-term relationship with your customers while also amping up your technician's average ticket and overall success.
Attendees will learn how to become a true Opportunity Manager for every single call, not just getting a summary before and after the fact.
Key Takeaways:
- Create a unique customer experience
- Build a bond with your technicians where they lean on you for success
- Amp up culture within the company
- Set and crush your goals as a team
Who should attend this course?
While anyone who is interested may attend this course, the target audience is:
- General Manager, Sales Manager, Service Manager, Office Manager
- Customer Service Representatives
What you need to bring:
- It is always useful to bring a laptop or tablet with you to a training course.
- A catered lunch will be available for attendees for each day of the course.
Cancellation Policies:
Service Nation Alliance Service Nation Alliance members may attend training classes free of charge. Please notify us at least 10 days prior to an event if you are unable to attend. If notified less than 10 days prior to an event or if registrants don't attend the event, a $499 cancellation fee may apply.
Retail Contractor Coalition, Service Roundtable, Associate, and Non-Members
If you have paid to attend a training course, please notify us at least 10 days prior to an event if you are unable to attend for a 100% refund of your registraiton fee. If notified less than 10 days prior to an event or if registrants don't attend the event, a $499 cancellation fee may apply.
To cancel attendance for any training event, call 877-262-3341 or send an email to sntraining@servicenation.com including the course title, start date, and the registrant's first and last name.
Class Cancellation Policy
On occasion, due to unforseen circumstances, or for circumstances beyond our control, a class may have to be cancelled. We will avoid these cancellations if at all possible.
One of the causes of a cancelled class may be low enrollment. If a class does not meet the minimum enrollment (can differ by class and circumstance) by two weeks prior to the start date, Service Nation, Inc. reserves the right to cancel or reschedule the class. You can help prevent this situation by enrolling in classes early.
In the event of a cancellation, you will be notified of the cancellation, and any funds paid will be refunded.