Maximizing the Life Cycle of a Service Call (GoTime Reg Banner) May 18 - 19


Wednesday, May 18th, 2022 
9:00 AM CST - 5:00 PM CST 
Thursday, May 19th, 2022
9:00 AM CST - 5:00 PM CST 


Service Nation Headquarters 
750 Canyon Dr. Ste 230
Coppell,TX 75019

Driving Directions 

About the Instructor(s)

Go Time Success Group Logo

Go Time Success Group offers business consulting, coaching, and technician training services. Our mission is simple: to empower business owners, managers, and technicians to learn, take action, and make a difference in their companies, families, and communities. Our team's detailed knowledge of business and trade along with decades of combined teaching and training experience empowers your team with the knowledge and skills necessary for long-term growth.

Trainer: Shawn Henson
Idea generator and conversion wizard. Shawn Henson has been an industry leader in the service field as a two-time winner of the Expeditious Advancement award from Service Nation Alliance(2017 &2018). Shawn is also a five-time recipient of the Award of Excellence from Nissan Motor Corporation as well as having his company ranked #505 on the Inc. 5000 list in their first year of eligibility in 2020. With over (20) years of experience in sales, marketing, customer service and operations, Shawn has scaled small companies at a rapid rate through his strong values, process building, innovative marketing, and unique branding vision. As a business owner Shawn's ability to see and anticipate his client's needs allowed him to rocket his home services company to over 2.1 million in sales in its first year (2017) in just plumbing, he then followed that up with an 81% growth in year two to 3.7 million in sales still in just plumbing. After adding an HVAC division to his business Shawn was able complete his fourth and last year in business with 9.2 million in sales before successfully selling his business to Apex service group. Upon leaving the company had 33 plumbing & HVAC trucks on the road and approximately 50 employees. Now out of the trades Shawn is taking his knowledge and expertise into consulting and is helping others grow their business the same way he did.


Discounted rates are available for attendees at Hyatt Place Dallas/Grapevine.

In addition to a comfortable room, Hyatt offers: 

-Transportation to and from Service Nation Headquarters
-Complimentary Daily Continental Breakfast 

Please check your registration confirmation email for the link to reserve your room.

If you still need help, please email or call 469-293-8820

For questions about this event, contact:

Service Nation, Inc.
or call 469-293-8820

A fantastic training opportunity for your plumbers! 

This 2 day course will educate your plumbers on how to maximize every opportunity throughout the journey of a service call!

Key Takeaways:
  • The cost to aquire a new customer
  • The proper steps of a service sall
  • Setting the agenda with your customer 
  • How to gain permission and complete a whole house plumbing evaluation every time
  • How to overcome objections
  • Setting and completing proper follow-ups

Who should attend this course?
While anyone who is interested may attend this course, the target audience is: 
  • Sales Manager
  • Service Manager
  • Technical Field Staff
 What you need to bring:
  • It is always useful to bring a laptop, pen, and a positive attitude with you to a training course.
  • A catered lunch will be available for attendees for each day of the course. 

Cancellation Policies: 

Service Nation Alliance 
Service Nation Alliance members may attend training classes free of charge. Please notify us at least 10 days prior to an event if you are unable to attend. If notified less than 10 days prior to an event or if registrants don't attend the event, a $499 cancellation fee may apply. 

Retail Contractor Coalition, Service Roundtable, Associate, and Non-Members 
If you have paid to attend a training course, please notify us at least 10 days prior to an event if you are unable to attend for a 100% refund of your registraiton fee. If notified less than 10 days prior to an event or if registrants don't attend the event, a $499 cancellation fee may apply. 

To cancel attendance for any training event, call 877-262-3341 or send an email to including the course title, start date, and the registrant's first and last name.

Class Cancellation Policy
On occasion, due to unforseen circumstances, or for circumstances beyond our control, a class may have to be cancelled. We will avoid these cancellations if at all possible.

One of the causes of a cancelled class may be low enrollment. If a class does not meet the minimum enrollment (can differ by class and circumstance) by two weeks prior to the start date, Service Nation, Inc. reserves the right to cancel or reschedule the class. You can help prevent this situation by enrolling in classes early.

In the event of a cancellation, you will be notified of the cancellation, and any funds paid will be refunded.