When

Wednesday, November 1, 2023 
9:00 AM CST - 4:00 PM CST 



Where

Service Nation Headquarters 
901 W. Walnut Hill Ln.
Irving,TX 75038
US

Accommodations

Discounted rates are available for attendees at 

Hyatt Place Las Colinas/Dallas


In addition to a comfortable room, Hyatt offers: 

-Transportation to and from Service Nation Headquarters
-Complimentary Daily Continental Breakfast 


Please check your registration confirmation email for the link to reserve your room.

If you still need help, please email sntraining@servicenation.com or call 469-293-8820

For questions about this event, contact:


Service Nation, Inc. 
sntraining@servicenation.com
or call 469-293-8820


It's no longer enough to "do the job" the customer hired you for. You have to WOW them.

You have to build a relationship of understanding, empathy and generosity. If you don't, they'll give their loyalty to someone else.You have to serve at the highest level possible. 

In this dynamic course led by Power Selling Pros, you will learn a proven call handling process that will empower you to WOW more customers, overcome price objections and work with difficult customers. These techniques work for both inbound and outbound calls!


Key Takeaways:
  • How to Book Every Call
  • How to WOW Every Customer 
  • How to Overcome Pricing Objections 
  • How to Deal with Difficult Customers 
Who should attend this course?
While anyone who is interested may attend this course, the target audience is: 
  • Office Manaager 
  • Customer Service Representatives
What you need to bring:
  • It is always useful to bring a laptop or tablet with you to a training course.
  • In addition, please bring a great attitude! 
  • A catered lunch will be available for attendees for each day of the course. 

Cancellation and No Show Policies: 

Late Cancellation
Service Nation Alliance
Service Nation Alliance members may attend standard training courses at no charge. If you are unable to attend a training course, please notify us at least 7 days prior to an event. If notified less than 7 days prior to an event, a $199 late cancellation fee will apply. 

Retail Contractor Coalition, Service Roundtable, Associate, and Non-Members 
If you have paid to attend a training course, please notify us at least 7 days prior to an event if you are unable to attend for a 100% refund of your registration fee. If notified less than 7 days prior to an event, a $199 late cancellation fee will apply. 

No Show
Service Nation Alliance
If you are registered for this event and do not attend a $299 no show fee will apply.

Retail Contractor Coalition, Service Roundtable, Associate, and Non-Members 
If you are registered for this event and do not attend a $299 no show fee will apply.

To cancel attendance for any training event, call 469-293-8820 or send an email to sntraining@servicenation.com including the course title, start date, and the registrant's first and last name.

Class Cancellation Policy
On occasion, due to unforeseen circumstances, or for circumstances beyond our control, a class may have to be cancelled. We will avoid these cancellations if at all possible.

One of the causes of a cancelled class may be low enrollment. If a class does not meet the minimum enrollment (can differ by class and circumstance) by two weeks prior to the start date, Service Nation, Inc. reserves the right to cancel or reschedule the class. You can help prevent this situation by enrolling in classes early.

In the event of a cancellation, you will be notified of the cancellation, and any funds paid will be refunded.