Dispatching for Excellence ONLINE

When

Thursday, November 2, 2023
9:00 AM CST - 4:00 PM CST

Where

This is an online event

About the Instructor(s)

Power Selling Pros exist to serve the service-minded contractor. To win more moments is to do what's right over what's easy and what benefits all over what benefits only yourself.

Visit the Power Selling Pros Roundtable Rewards Page

Trainer: Amanda Powell

Amanda is a Trainer at Power Selling Pros, which puts her in charge of CSR and dispatcher trainings to companies across North America and as far away as Australia. Amanda graduated from Arizona State University with a Bachelor's Degree in Education and pursued her dream as a teacher for several years before joining Power Selling Pros. She uses her skill set that she developed as a professional educator to help CSRs and dispatchers reach their full performance potential. She enjoys finding ways to engage, collaborate, and problem solve so trainees feel excited to utilize their new communication tools and intentionally target an enhanced client acquisition strategy with their personality still intact.

For questions about this event, contact:

Service Nation, Inc.
sntraining@servicenation.com
or call 469-293-8820

Dispatching for Excellence goes beyond juggling schedules and moves into becoming intentional with every client interaction, both internal and external.

In this dynamic course led by Power Selling Pros, you will learn best practices for dispatching, call organization, and how to handle priority calls.

Key Takeaways:

Organizing a Dispatch Board
How to Prioritize and Understand Urgent vs. Emergency Calls
How to Pair the Right Technician with the Right Call
Best Practices for Confimation Calls and Rescheduling Calls
Building a Schedule for Spring and Fall Maintenance Calls
Best Practices for Internal Communication Between Office Staff and Technicians

Who should attend this course?

While anyone who is interested may attend this course, the target audience is:

Office Manaager
Customer Service Representatives
Dispatchers

What you need to bring:

Attendees must access this online workshop from a computer.
In addition, please bring a great attitude!
If necessary, the trainer will provide tools and templates to the attendees via email (sent to the email address registered) the business day prior to the start of the workshop.

Cancellation Policies:

Online Course Registration Policy
Registration fees for online courses are non-refundable.

Class Cancellation Policy
On occasion, due to unforseeen circumstances, or for circumstances beyond our control, a class may have to be cancelled. We will avoid these cancellations if at all possible.

One of the causes of a cancelled class may be low enrollment. If a class does not meet the minimum enrollment (can differ by class and circumstance) by two weeks prior to the start date, Service Nation, Inc. reserves the right to cancel or reschedule the class. You can help prevent this situation by enrolling in classes early.

In the event of a cancellation, you will be notified of the cancellation, and any funds paid will be refunded.