3 Day Tech Training (Jan 2023) Reg Banner


Tuesday, January 31, 2023 
8:00 AM CST - 5:00 PM CST 
Thursday, February 2, 2023
8:00 AM CST - 5:00 PM CST


This is an online event 


About the Instructor(s)

Synergy Learning Systems Logo (2023)
Doug Wyatt and Allison Repp Headshot (2023)  
Trainers: Doug Wyatt and Allison Repp

As the GM of an HVAC & Plumbing Company, Doug's leadership & vision helped land his company on Inc Magazine's list of Fastest Growing Privately Held Companies. We could drone on about Doug's experience in the trades over the past two decades... how he has trained over 5,000 tradesmen to sell with integrity, how Lennox Int'l named the HVAC company he co-owned as Partner of the Year twice, how he's a Certified 7 Habits Instructor, or how one of his companies has products in Walmart, Walgreens & CVS. But why would we do that when we could simply guarantee that when you see him speak, you will be wildly entertained, given an abundance of inspirational content that can be immediately implemented, and you will laugh enough to burn off the calories you had in your donut this morning? Although Alison is obviously more youthful than Doug, she has a track record one might want to write home about. She has aggressively been told "NO!" countless times in door-to-door, B2B, and B2C sales positions and is somehow relatively unscathed, has a private practice as a Psychotherapist, has created online mindset courses, coached CEO's, spoken on international stages, and has developed sales teams for companies like GE Healthcare and Abbott Laboratories. Rest assured an internal transformation will be underway without her asking "How does that make you feel?" While she believes Doug is the funny one, he insists she is! We invite you to decide for yourself.

For questions about this event, contact:

Service Nation, Inc. 
or call 469-293-8820

Synergy's 3-Day Technician Training Event will have your team "Serving Like a Saint!" with honesty & integrity and generating more revenue than ever! We will illustrate proven strategies to implement high-value, service-driven processes. Your team will receive the tools and materials necessary to ensure they are trained and consistently implementing long after the live event.

This event includes scripting for each step of the service call: The Call Ahead, Arrival, Explanation of the Diagnosis, Recommendation of Accessories and Optional Repairs, Recommendation of a Club Membership Plan, The Repair vs. Replace Discussion, How to Ask for The Order like a true professional, Turning a Tech Lead Over to The Sales Department, and How to Address any Areas of Concern a customer may have...like an absolute saint!

Key Takeaways:

    • Wordsmithing
    • Empathic Listening & Effective Validation
    • The Six Basic Principles of Influence
    • The Call Ahead
    • Upon Arrival Introduction


    • The Initial Empathic Listening Conversations
    • Communicating Intention: Trust vs. Risk
    • Lending Our Personal Credibility
    • The Permission Statement


    • The Priceless Brochure
    • The Explanation of Diagnosis
    • Additional / Optional Repairs
    • Additional Accessories
    • Warranties & Guarantees
    • The Club Membership
    • Financing: Special Promotional Offers
    • Presenting Repair vs. Replace Scenarios


    • The Synergy 5 Part Closing Sequence
    • Addressing Areas of Concern: Price, Bids, Brands & Stalls
    • Multiple Ways to Ask for The Order
    Who should attend this course?
    While anyone who is interested may attend this course, the target audience is:
    • Owner/CEO/President
    • General Manager, Sales Manager, Service Manager, Office Manaager
    • Technical Field Staff
    • Other: This program is fully customized for HVAC & Plumbing Companies and can be customized for many other service businesses.
    What you need to bring:

    • Attendees must access this online workshop from a computer.
    • If necessary, the trainer will provide tools and templates to the attendees via email (sent to the email address registered) the business day prior to the start of the workshop.
    • A comprehensive 200+ page workbook will be provided.
    • Attend well rested with a positive outlook and an open mind.
    • Warning: Closed minds will be opened, and negative attitudes will be replaced with positive outlooks.

    Cancellation Policies: 

    Online Course Registration Policy
    Registration fees for online courses are non-refundable.

    Class Cancellation Policy
    On occasion, due to unforeseen circumstances, or for circumstances beyond our control, a class may have to be cancelled. We will avoid these cancellations if at all possible.

    One of the causes of a cancelled class may be low enrollment. If a class does not meet the minimum enrollment (can differ by class and circumstance) by two weeks prior to the start date, Service Nation, Inc. reserves the right to cancel or reschedule the class. You can help prevent this situation by enrolling in classes early.

    In the event of a cancellation, you will be notified of the cancellation, and any funds paid will be refunded.