Synergy's 3-Day Technician Training Event will have your team "Serving Like a Saint!" with honesty & integrity and generating more revenue than ever! We will illustrate proven strategies to implement high-value, service-driven processes. Your team will receive the tools and materials necessary to ensure they are trained and consistently implementing long after the live event.
This event includes scripting for each step of the service call: The Call Ahead, Arrival, Explanation of the Diagnosis, Recommendation of Accessories and Optional Repairs, Recommendation of a Club Membership Plan, The Repair vs. Replace Discussion, How to Ask for The Order like a true professional, Turning a Tech Lead Over to The Sales Department, and How to Address any Areas of Concern a customer may have...like an absolute saint!
SCRIPTS: BUILDING TRUST
SCRIPTS: PRESENTING OPTIONS & BUILDING VALUE