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Frequently Asked Questions

What Does It Cost?
Is There An Initiation Fee?
How Can So Much Cost So Little?
Why will the Service Roundtable work better for you?
Can More Than One Person Per Company Sign Up?
What If I Operate Across Multiple Locations?
What If I Can't Use Or Have No Interest In Some Of The Content?
What Happens To The Material I'm Using If I Leave The Service Roundtable?
Is There Anything I Need To Buy?
What is Microsoft Publisher, and Why do I Need It?
Can I Join The Service Roundtable If I Only Have a Dial-Up Internet Connection?
I'm Not An HVAC, Plumbing, or Electrical Contractor, Can I Join?
What About Residential New Construction and Commercial Or Industrial?
How Do I Get Started?


What Does It Cost?
The Service Roundtable only costs $50 per month for HVAC or for Plumbing, or for Electrical, or for any of our new trade markets. Thatís it. No catches. No surprises.

And if you want to add another trade (HVAC, Plumbing, Electrical or any other) it only costs $25 more for each trade. Thatís a savings of 50%!

Is There An Initiation Fee?
The Service Roundtable does not have an initiation fee, first year membership fee, start-up, or any other first year fee. The Service Roundtable costs $50 per month for a single trade. Adding a second trade costs $25. Adding a third trade only costs another $25 No catches. No surprises.

How Can So Much Cost So Little?
How can the Service Roundtable do it? Itís simple. Because the programs are Internet based, delivery and production costs are kept low. The primary expense is content development. The development expenses are spread across a large number of members, keeping the individual membership costs low.

The Service Roundtable is volume based. Yet, even with volume, the cost of the program would be prohibitive without the use of the Internet. A program like the Service Roundtable would cost thousands of dollars a month. In fact, many alliances that offer far less than the Service Roundtable charge contractors tens of thousands. The Service Roundtable only costs $50 per month.

Why will the Service Roundtable work better for you?
The Service Roundtable is built upon two fundamental principles. The first is bite-sized programs. Face it. Big, all- encompassing programs do not work well. Contractors do not have the time or personnel to implement big programs, which require a sustained effort. The Service Roundtable is different. You can get your arms around the Service Roundtable. Each element is sent separately. Each can be easily implemented, especially with short usage notes (less than a page in length) provided by the Service Roundtable.

The second principle is desktop delivery. You do not have to travel to receive full benefits from the Service Roundtable. There are no hidden travel costs. There is no need to leave the office. The Service Roundtable comes to you, every day, 24 hours a day. Whenever you have time and are ready, the Service Roundtable is there.

With the Service Roundtable, a stream of tools, ideas, and information comes flowing past your desk. See something you like? Grab it. Use it without the need to shut down your company for a week. Start benefiting immediately. Donít see anything you want? Just wait. More will be comingÖ each weekÖ each monthÖ each year.

Can More Than One Person Per Company Sign Up?
With your membership in the Service Roundtable, you receive three memberships for a single location.

One is a master membership. As a master account holder, you can add two more subaccounts. The extra memberships allow you to offer a membership to two others in your company, such as your service manager, your sales manager, your office manager, etc.

What If I Operate Across Multiple Locations?
If you operate with multiple locations, each location is required to purchase its own membership. Your membership gives you a "site license" for all Service Roundtable material. Special pricing is available for multiple locations.

What If I Can't Use Or Have No Interest In Some Of The Content?
No one will be able to use everything provided by the Service Roundtable. Thereís simply too much. Not everything will be needed by every contractor. Not everything will apply to every contractor. Not everything will appeal to every contractor. If something wonít work for you, donít worry about it. More will be coming next week and the week after that. Itís a stream of material. Itís like an all-you-can-eat buffet. You donít have to eat everything on the buffet to get more than your moneyís worth.

What Happens To The Material I'm Using If I Leave The Service Roundtable?
Letís be upfront. When you enroll, you are licensed to use any and all Service Roundtable content however you want as long as you remain a member in good standing. Should you leave the Service Roundtable, you may no longer use Service Roundtable material.

Is There Anything I Need To Buy?
The standard software for the Service Roundtable is Microsoft Officeģ for Small Business. You will need Word, Excel, and especially Publisher. Publisher is a low cost, but powerful, and easy to use desktop publishing package. Publisher comes standard with many versions of Microsoft Office, but not all versions. If you need to purchase it separately, the program is normally available in any software store, or can be purchased online.

What is Microsoft Publisher, and Why do I Need It?

Many of the templates we create for you are built with Microsoft Publisher. We selected Microsoft Publisher because it is easy to use, widely available, inexpensive, integrates well with the other Microsoft products, and is used by printing companies such as Kinko's. With Publisher, it is easy to download one of the Service Roundtable templates, modify it with your own Microsoft Publisher software, and send it to a printer. Or, if you want, just email the template to the printer. They should have the software to modify it to your specifications.

How to buy Microsoft Publisher:
http://www.microsoft.com/office/publisher/howtobuy/default.asp

Review Microsoft Publisher system requirements: http://www.microsoft.com/office/publisher/evaluation/sysreqs.asp


Can I Join The Service Roundtable If I Only Have a Dial-Up Internet Connection?
Sure. The Service Roundtable is designed around 56K dial- up connections. From time to time, you may encounter some lengthy downloads, but you will be able to use dial up.

I'm Not An HVAC, Plumbing, or Electrical Contractor. Can I Join?
Sure. If you own another service business, you can join the Service Roundtable. You will find much that you can use, especially if youíre willing to modify it. However, content is designed around our existing trade markets. We will be adding other service industries in the future.

What About Residential New Construction and Commercial Or Industrial?
The Service Roundtable is focused on the residential service and replacement business. We have many members who are residential new construction contractors who want to add or enhance their service business. We also have members who are pure commercial contractors and figured they would give the Service Roundtable a try since it only cost $50 and remained because they find enough of value within the Service Roundtable to justify the cost. However, the focus is residential service and replacement.

How Do I Get Started?
Click here. You will need a major credit card. The Service Roundtable does not accept cash or checks. All transactions are by credit card. It helps keep the program manageable and the costs low. Don't forget to ask for a personal tour after you join. Service Roundtable has a lot to offer, and it's easy to overlook some of the benefits. Get a tour and get the most from your membership.

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